complaint·August 1, 2024

***This licensing report supersedes licensing report (LIC 9099) dated 07/30/24.*** On 07/30/24 LPA Vaid conducted an initial complaint visit, during visit, LPA Vaid obtained resident/ staff roster, admissions agreement, and email correspondence showing responsible party’s email with facility officers. LPA also interviewed administrator Maya Mnoyan. 7 out 0f 7 residents could not corroborate the allegation and 5 out of 5 staff deny the allegation. Based on interviews conducted and documents review the findings indicate the facility was notified on 04/13/24 by the responsible party that the belongings of R1 were being moved to the rehab center where R1 would be residing for the remainder of their rehabilitation after being discharged from the hospital. On 04/16/24 R1 passed away, and on 04/17/24 responsible party notified the administrator via email correspondence, to start the prorated refund. The business office notified the responsible party the refund needed to go thru the corporate office, the corporate office would close out all outstanding accounts and the refund would be sent directly to the responsible party. R1’s responsible party (RP) contacted facility staff S1 and S2 via email correspondence to inquire of the refund on 05/17/24, 06/09/24, 06/17/24, 07/14/24, and 07/23/24. R1’s RP was assured the by facility staff S1 and S2 the refund was being handled. The facility failed to refund the prorated funds to R1’s responsible party within 15 days after property was removed on 04/13/24. Notification by the responsible party on 04/17/24 of R1’s death on 04/16/24 via email correspondence, as agreed to in the admissions agreement section VIII -termination and section C-death, dated 02/03/24. Therefore, based on LPA’s observations, interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22, Division 6 & Chapter 8), are being cited on the attached LIC 9099D. Exit interview was conducted and copy of this report and appeals rights were discussed and given to the Administrator.