complaint·October 21, 2024

Allegation: Personal Rights/Resident sustained an unexplained injury while in care. It has been alleged that a bruise was observed on R-1’s right rib area. Per Investigator Ferris’ investigation, R-1 did not disclose how R-1 sustained the bruise nor did R-1 disclose abuse or concern for neglect. Per Investigator Ferris’ investigation, staff interviewed denied knowledge of how R-1 sustained the bruise. Additionally, the Los Angeles County Sheriff’s Department determined no crime was committed. The investigation revealed no evidence to support abuse or neglect. R-3 through R-7 interviews revealed that they do not have any concerns, they have not heard of anyone complaining about this matter and that they feel safe residing at this facility. Interviews and police documentation do not corroborate this allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview, appeal rights and a copy of this report was provided to Jacqueline Cortez.