complaint·December 3, 2024

The affected clients were educated about the scabies rash and physician and family were informed of the resident’s communicable disease and of the precautions taken, isolation until scabies rash is gone. Four (4) residents were tracked for scabies starting on 10/16/24, 10/17/24 and 10/23/24 for rash and were given Permethrin cream to apply to rash. Staff explains the details of the isolation procedures that are followed to ensure that the Scabies is not spread to other residents. Gowns, gloves, and masks are worn when servicing the isolated clients, PPE are constantly changed after each resident is visited. Fourteen (14) out of fourteen (14) residents interviewed have said that they have observed the staff use gowns, gloves and masks when making their rounds and visiting the isolated residents. Residents interviewed also state that they were told to stay in their rooms if they developed a rash, but some do not listen and wander all around the facility. Clients interviewed state that the staff is doing their very best to keep the facility clean and free from illnesses in the facility. LPA Vaid observed caregivers and Med-tech staff taking extra precautions when delivering services to infected residents. Scabies skin scraping and testing was conducted on 11/04/24. Out of one hundred forty-seven (147) residents, one hundred six (106) residents were tested, fifteen (15) residents refused testing, twenty six (26) residents were out of the facility. From all the residents that were tested only one resident was diagnosed by the physician to have scabies. Based upon the investigation, interviews conducted with residents and staff, documents collected and reviewed, and observations made by LPA the investigation did not reveal any evidence to support that staff did not take appropriate steps to prevent the spread of communicable disease. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and copy of this report was left with the Wellness Director Ruth Villa.