complaint·June 13, 2025

Interviews with (11) out of (11) staff indicated, they have not received information regarding incident in which staff hit a resident on the shoulder in the dining room two months ago nor have they been involved in incidents in which staff hit residents. Staff stated, staff have not observed other staff hit nor treat residents with any form of aggression. Staff stated, they are respectful towards residents and they are trained in mandated reporting. Interviews with (13) out of (15) residents indicated, they have not been hit by staff nor have they witnessed any staff hit residents. Residents stated, staff are courteous, helpful and caring. Residents stated, staff treat them with dignity and have not heard other residents state that staff are hitting them. Interviews with staff and residents do not corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.