complaint·September 11, 2025

They also stated they have not seen or heard of physical, or verbal abuse and no one has been threatened by the staff. Interview with Resident R10 who stated that R1 has been the aggressor toward Staff S3. Will also call Staff S3 and other staff racist words and seems like R1 has a vendetta toward S3. Said S3 is kind to all the residents. Interview with Staff S2 who said R1 is extremely mean and calls her the B word and she doesn't respond. No one pushed, yelled or threatened R1. If anyone does that it is her. R1 harasses staff and residents. Staff S3 stated R1 is the aggressor and said there has never been pushing, threatening or speaking inappropriately to R1 or any resident. The Administrator stated that Staff S3 didn't push R1. R1 harasses and calls S3 the B word. Said S3 is kind to all the residents. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated . In regards to the allegation Staff did not serve a meal to resident in a timely manner, based on interviews conducted and information gathered 9 out of 10 residents stated the food service is good and that they are all served pretty quickly for all 3 meals. Said the staff organize alot of residents very efficiently. The Administrator stated that there are multiple servers and the system is very good. Staff S1-S3 said the servers are very efficient and the process moves very fast for all 3 meals. Staff S3 stated that there is a red line in front of the kitchen and it says not to cross it because it's only for employees. Said R1 attempted to get in the kitchen 3x and service had just started when R1 said out loud I'm waiting 45 minutes. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. In regards to the allegation Staff did not ensure that resident's medical needs are being met, based on interviews conducted and information gathered 9 out of 10 residents stated that staff will give immediate attention if it may be urgent and will call 911 right away. Said if they call for help staff come quickly. Said staff will arrange doctor appointments. R1 confirmed that facility arranged for her to go to the hospital after an unwitnessed fall. LPA during initial visit conducted on 06/19/2025 observed R1's call button to be operable. Resident R11 had been treated by Home Health and had gone to the hospital 06/18/2025 and moved out of the facility on 07/03/2025. Resident R6 stated that she had fallen and injured her foot and the staff came immediately after pressing the call button. Staff S1- S3 all stated that residents are helped right away and they call for assistance from the call button in their room. Said they also help immediately if they see the resident in need of medical attention. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.