complaint·September 19, 2025

In regard to the allegation “Staff had inappropriate interactions with resident”, and ‘Staff does not treat resident with respect”, it is alleged that staff inappropriately touched resident in care and are aggressive. During interviews with Administrator and staff seven (7) out of seven (7) stated that to their knowledge no staff has had any inappropriate interactions with residents. Administrator stated no corrective actions or write ups have been given addressing these concerns. Seven (7) out of seven (7) staff all stated that they treat all residents with dignity and respect and have not been aggressive with residents. During interviews with residents seven (7) out of ten (10) residents stated that staff has not been inappropriate with them and that they are treated with respect. R4 stated that staff should knock on their doors and that it’s disrespectful for them just to come in. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Jackie Cortez