complaint·October 9, 2025

***This report supersedes the report delivered on 10/28/25. The reason for the amendment is to remove confidential information listed on the initial report. The findings will remain unsubstantiated. *** Regarding the allegation: Staff did ensure resident was provided a safe environment while in care. It is alleged that the facility staff are not providing a safe environment for the residents that reside at the facility. R1 was placed with an aggressive resident/roommate who was verbally abusive and R1 felt uncomfortable and unsafe. Six (6) out of six (6) staff deny this. The staff stated they provide all residents with comfortable living accommodations and safety throughout the facility. Staff determine compatibility when placing residents together. The staff stated they ensure that all residents are provided with a safe environment by settling disputes between residents and keeping residents comfortable and treating the residents with respect and dignity. Fourteen (14) out of fifteen (15) residents interviewed could not corroborate this allegation. Nine (9) out of fifteen (15) residents interviewed stated they feel safe and comfortable living here and the staff assist with residents’ well-being. According to interviews with residents, R3, R14 and R15 have not resided in room #131 with R1 as a roommate. Based upon observations and interviews conducted the findings indicate that, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Licensee is financially abusing resident in care. It is alleged that the licensee is financially abusing resident #1(R1) in care by charging R1 with services not provided while resident was at Westwood Acute Care in another facility. Per co-complaint, the business office is not providing residents with copies of residents facility financial records. It is further alleged that staff are stealing monies from residents banking accounts by making residents sign blank pieces of paper. Six (6) out of six (6) staff interviewed deny this allegation. According to R1’s admissions agreement, ‘Residents are obligated to pay rent when on vacation or transferred temporarily to an outside health care facility’. Admissions agreement, pages 8-9, section VI-Fees, subsection D-Adjustments to fees and services, item 4- Absence from the Community. Signed by R1 on 05/03/2024 acknowledging the rules and responsibilities for residing in the facility. Staff interviewed stated that financial transactions related to the monthly rent and financial records are handled by the corporate accounting office to ensure proper billing and payments are received and correctly posted to residents’ accounts. The accounting office sends financial receipts to all residents for monthly rent and residents can receive a copy of their financial records upon written request. Staff stated they are not making any residents sign blank sheets of paper to gain access to the residents’ bank accounts. Thirteen (13) out of fifteen (15) residents could not corroborate licensee financially abusing residents. Seven (7) out of fifteen (15) residents stated they are not having monies stolen by staff. Most residents have their family handling money matters. Based upon records reviewed and interviews conducted the findings indicate that, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Copy od this report was provided to Jacqueline Cortez -Administrator .