complaint·October 30, 2025

Allegation: Staff does not maintain adequate food supply at facility. It has been alleged that on 10/26/25, staff served a resident (resident arrived late to dinner) spaghetti without sauce and that the facility is running out of food. Staff interviews revealed that this facility maintains adequate food supply at all times. Interviewed staff indicated that this facility is not running out of food. (5) out of (9) interviewed staff indicated that this facility receives food supply (perishable and non-perishable) twice per week (Monday’s and Thursdays). (5) out of (9) interviewed staff indicated that on 10/26/25, the spaghetti served had meat sauce mixed in with the spaghetti noodles (sauce was not served on the side). Interviewed staff indicated that this facility also offers food alternatives to residents as well. Resident interviews revealed that this facility has adequate food supply. Interviewed residents indicated that the spaghetti served had the spaghetti sauce mixed in with the spaghetti noodles. Interviewed residents indicated that this facility also offers alternative food options. Interviewed residents did not have any concerns pertaining to this matter. LPA conducted a tour of the kitchen and observed ample food supply (perishable and non-perishable) to meet the meals noted on the menu. Interviews and tour do not corroborate this allegation. Allegation: Staff denied resident food. It has been alleged that on 10/26/25, staff denied making more “meat sauce” for resident and that staff denied to provide dinner to the resident. Staff interviews indicated that staff do not deny food to clients (including meals). Interviewed staff indicated that the spaghetti had the meat sauce mixed in with the spaghetti noodles (sauce was not served on the side). Interviewed residents indicated that staff have not denied any food nor meals to residents. Interviewed residents indicated they do not have any concerns. Interviews do not corroborate this allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this report and appeal rights were provided to Jackie Cortez.