complaint·November 8, 2025

In regard to the allegation “Staff is retaliating against a resident in care for filing a complaint with licensing”, it is alleged that staff are retaliating against R1 for filing a complaint and are now refusing transportation to the market. During interviews with Administrator and staff seven (7) out of seven (7) stated that they do not retaliate against residents for filing complaints. Administrator stated there is a schedule for transportation and that only on Tuesdays are they able to take residents to the stores all other days are used to take residents to doctor appointments. Administrator also stated on that particular day R1 wanted to go to the market it was a Thursday and even though R1 knows the transportation schedule Administrator ordered R1 an Uber as a one-time courtesy. LPA obtained copies of the transportation schedule along with Uber receipt. During interviews with residents seven (7) out of nine (9) residents stated that staff has never retaliated against them for filing a complaint. Six (6) residents stated that they have never witnessed another resident being retaliated against either. In regard to the allegation “Staff did not transport resident to a medical appointment”, it is alleged that in the past facility refused to transport R1 to medical appointments. During interviews with Administrator and staff seven (7) out of seven (7) stated that they have never denied transportation to a resident for medical appointments if van is full there are different ways to get a resident to appointments. Administrator stated that R1 will usually use their ride services to get to their doctors’ appointments and in the past has used facility van. S6 stated that R1 is in charge of making their own appointments and staff is told that it is none of their business who their doctor is and where their doctor is located. During interviews with residents six (6) out of nine (9) residents stated that they have never missed a ride to doctors or had any problems with the transportation the facility provides. LPA asked R1 for documents of missed doctor’s appointment and was not provided with any. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Kaitlyn Gomez.