complaint·December 4, 2025

Regarding: Residents are being denied access to dining room. It is alleged that on Thursday evening, the dining room is closed and that this would be happening on Thanksgiving. Staff deny the allegation. Interviews with (8) out of (8) staff revealed that both dining rooms in the facility are open to residents 24 hours a day, seven days a week. Staff indicated that on Thursday, November 27, 2025, Thanksgiving Day, both facility dining rooms remained open after full-service breakfast, lunch and dinner delivery to residents’ rooms were conducted. Staff further indicated that although the facility kitchen closed after 3:00 p.m. on Thursday, November 27, 2025, Thanksgiving Day, residents were not denied access to the two dining rooms in the facility. Staff stated that they did not receive complaints regarding the dining room not being open on Thursday evening or at Thanksgiving. Interviews with (13) out of (13) residents revealed that both dining rooms in the facility never close. Interviews with (11) residents indicated that they have never been denied access to the two dining rooms in the facility. Two (2) residents indicated that they do not eat in the facility dining rooms; however, they have not observed the dining rooms closed. Residents further indicated that both dining rooms are always open, even on holidays like Thanksgiving. Information obtained during interviews with staff and residents does not corroborate the allegation. Regarding: Staff are isolating residents. It is alleged that residents are being isolated on Thursday evenings and staff are partying at that time and should be allowed to be with friends and family on Thanksgiving.Staff deny the allegation. Interviews with (8) out of (8) staff revealed that staff are not isolating residents on Thursday evenings or any other day of the week. Staff indicated that staff do not hold parties at the facility. Staff further indicated that they do not prevent residents from being with friends and family on Thanksgiving or any other day of the year. Staff stated that isolating residents and preventing them from being with friends and family goes against residents’ rights and as mandated reporters would report any indications of resident isolation to the proper authorities. Staff indicated that they have not received any complaints from residents regarding being isolated or being prevented by staff from being with friends and family. Staff also stated that they have not received complaints from residents regarding staff having parties at the facility. Interviews with (13) out of (13) residents revealed that they are not isolated by staff on Thursdays or any other day of the week. Residents indicated that they have not observed staff having parties at the facility. Residents also indicated that they are not prevented from being with friends and family at any time. Information obtained during staff and resident interviews does not corroborate the allegation. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Jacqueline Cortez, Executive Director, and a copy of this report was provided.