complaint·February 5, 2026

In regard to the allegation “Staff yell at residents “, It is alleged that S4 yelled at R1 for telling him/her how to do their job about taking care of their roommate R5 and R1 felt threatened when being told that. During interviews with Administrator and staff ten (10) out of ten (10) staff stated that they have never yelled at residents. Administrator stated R1 did voice their concerns to the front desk about that particular staff and that S4 was spoken to about the alleged incident and denied allegation. S4 stated that he/she never yells at the residents and on that particular day S4 was explaining to R1 that he/she knows how to take care of R5 and that R1 did not like that. S4 believes that R1 wants the room to his/herself therefore complains when staff doesn’t take R5 out of the room right away. During interviews with residents one (1) resident was confused and could not answer any questions, and six (6) out of (11) residents stated that staff has not yelled at them and they have never witnessed staff yelling at other residents. R7 stated that they do hear residents yelling and being aggressive toward staff and that if a resident is cussing at S4 he/she will throw up their hands and say, “I’m done and walk away”. R4 stated that staff is good and has no problems with them. Review of S4’s staff records indicated that S4 does not have any write-ups or disciplinary actions on file for not speaking to residents in a respectful manner or any other misconduct. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided.