complaint·March 15, 2024

The investigation revealed the following. Regarding Allegation: Staff left the residents unattended while in care- It is alleged staff left residents unattended on 2/21/24, around 5:30pm. Interview with W1 revealed on 2/21/24, around 5:30 pm, W1 made several attempts by ringing the facility doorbell and knocking on facility front door, to gain entry into the facility. W1 looked through the facility window and could see R1 sitting in their wheelchair and sitting at the kitchen table area. W1 revealed staff were not seen nearby after making several attempts to gain entry into the facility. W1 stated eventually an unknown young male (W2) answered the door and allowed W1 entry into the facility. W1 revealed they did not see any known staff in the facility for approximately 15 minutes after their arrival. Three (3) out of the three (3) staff interviewed deny this allegation. W2 denied this allegation. W2 stated staff#2 (S2) was in the facility garage area, tending to the laundry while W2 answered the door. W2 revealed all residents in care were in their rooms when W1 was allowed entry into the facility. It was revealed through records review and interviews that W2 is a minor child of S3. W2 revealed to LPA Ramirez that W2 was waiting for S3 to return to the facility but that S2 was in the facility garage when W1 arrived. Due to cognitive impairments, R1-R5 could not be interviewed. R6 no longer resides at the facility and was unable to be interviewed. LPA Ramirez did not observe video surveillance in common areas of the facility. According to Administrator Yamashiro, staff do not have timecards to clock in and out of their shifts. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. No deficiency is being cited today. Exit interview was conducted and a copy of this report was provided.