complaint·January 20, 2023

In regard of the allegation,“resident care needs are not being met due to lack of staff,” it was alleged that facility did not have sufficient staff to provide care to residents and residents care needs were not met. The investigation revealed the following: Interviewed with residents from R1 to R5, all five (5) out of five (5) residents interviewed revealed that staff provided adequate care to meet residents’ activities of daily living (ADL). Four (4) out of four (4) staff, including the administrator, denied the allegation. File review revealed residents care are documented monthly or bi-weekly and staff were notified daily. There are at least three (3) caregivers at each unit on every shift. LPA tour the facility with administrator. While LPA walked around to conduct resident interviews, LPA observed two (2) dietary staff, one (1) med tech, three (3) caregivers at memory care unit, one (1) caregiver at assisted living unit, one (1) activities coordinator, and one (1) receptionist at the facility. Therefore, facility did provide adequate care to residents and have sufficient staff to provide care to residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8. An exit interview was conducted with Administrator. A hard copy of this report was provided.