complaint·August 28, 2023

***This report serves as an amendment and supersedes the original complaint investigation report created on 07/18/2023. The finding remains the same as Substantiated. *** The investigation revealed that regarding allegation, “administrator is not fulfilling administrative duties and qualification,” it was alleged that administrator did not present enough hours to operate the facility, did not provide the required training to staff, and administrator’s certificate was not current. The investigation revealed the following: interviewed with residents from R1 to R5, all five (5) out of five (5) residents interviewed revealed that administrator had present enough hours at the facility and staff had the knowledge on taking care of residents. Interviewed with visitors from V1 to V3, all visitors interviewed revealed that administrator had present enough hours at the facility and staff knew how to take care of the residents. Four (4) out of four (4) staff interviewed were denied the allegation. LPA conducted a file review. File review revealed that administrator had present at least 40 hours/ week at the facility and staff’s in-services training were current. However, administrator certificate was not current and was expired on 6/8/23. During the visit on 07/13/23, Administrator stated the certificate renewal was in process and the expected completion day would be the end of August 2023. The interim certified administrator was Sahar Mosalla. Sahar's administrator certificate is current with expiration date on 6/22/24. Therefore, facility did not have a qualified and currently certified administrator. During today’s visit on 8/28/23, Karen Turnour, Business office director, stated Patricia Gustin was no longer working with the company and her last day was 08/16/23. Sahar will be the interim certified administrator. The new administrator will report to work in early September 2023. Based on LPA's observations, record reviews and interviews conducted the preponderance of evidence standard has continue therefore the above allegations are found SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8 on LIC 9099D. An exit interview was conducted with Karen Turnour, Business office director . A hard copy of this report and appeal right were provided.