complaint·January 26, 2026

Regarding the allegation: Staff do not respond to resident's calls for assistance in a timely manner . It is alleged that the staff is not responding to residents’ call for assistance with the residents’ needs in a timely manner. Six of six staff interviewed deny this. According to the staff interviewed, the staff responds to the residents’ call for assistance within twenty minutes and staff will notify and alert another staff members when one staff person is delayed assisting other residents that reside on the floor. Nine of ten residents interviewed could not corroborate the allegation. Six of ten residents stated the staff responds to their call for assistance within ten to fifteen minutes. Based on interviews and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Staff did not provide resident's responsible party with required notice of fee increase. It is alleged that staff are not providing resident’s responsible party with notice of fee increase. Six of six staff interviewed deny this. According to the staff the yearly increases are in accordance with the residents’ admissions agreement and care service descriptions. The notifications are mailed from the corporate office to self responsible residents and the residents Power of Attorney via United States Postal Service and or preferred communications. Nine of ten residents interviewed could not corroborate this allegation. Six of ten residents stated they are aware of and are notified by the facility for increase in rent and services required for resident’s needs. According to records reviewed, R1 and R1’s financial Power of Attorney agreed to all the terms of the admissions agreement, including cost increase of needs and services, signed and dated on 07/08/2024. Based on interviews and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Staff do not ensure that resident is treated with dignity and respect. It is alleged that the staff are not treating residents with dignity and respect. Six of six staff interviewed deny this. Staff stated they treat each resident with respect and dignity. Staff are providing care and comfort to all residents. Staff stated they provide a safety and harmonious environment for all residents in memory care and assisted living. Seven of ten residents interviewed stated they feel safe and secure residing at the facility. Five of ten residents stated they are treated with kindness and dignity and stated they have never been ridiculed and made to feel embarrassed. Based on interviews and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. CONTINUED ON 9099C....... Regarding the allegation: Staff do not ensure resident's room is clean and sanitary. It is alleged that the staff are not ensuring residents’ room is clean and sanitary and trash is not collected frequently. Six of six staff interviewed deny this. Staff stated they clean each room according to the assigned schedules. Staff collect trash from the residents’ room, bathroom and trash placed by residents’ door. Staff performing housekeeping duties, cleaning and sanitizing the residents’ room and bathroom, and removing all the trash. Staff performing janitorial duties keep corridors clean and clear of trash. Based on interviews and observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and copy of report provided to Executive Director LeeAnn Hefner.