complaint·January 14, 2025

In regards to the allegation: “Staff do not provide residents with housekeeping services and Staff do not ensure that the facility is maintained clean .” It is alleged that the garbage cans in the hallways, inside of the laundry room and in the storage closet are not emptied and the flooring on the 7th floor is never swept or mopped. Interviewed staff denied the allegation and stated that housekeepers complete a list of their daily and weekly housekeeping duties. LPA toured the facility including the hallways, laundry rooms, storage/trash rooms, 1st floor stairwell, 7th floor hallway, and random and specific residents rooms. (2) housekeepers were observed cleaning the residents bedrooms and bathrooms. The facility appeared clean at the time of the visit. Interviews conducted with staff and residents did not corroborate the allegation. Based on the information obtained, the allegation is unsubstantiated. In regards to the allegation: " Staff do not ensure that passage way is free from obstruction." It is alleged that the 1st floor stairwell has mildew, rags, cans of paint rags and wood stored in it . Interviewed staff denied the allegation. S1-S2 stated that a 3rd party contractor work on some of the resident bedrooms for updating but they take their equipment and supplies in the rooms where they are working. Staff interviewed denied seeing any items in the 1st floor stairwell. (13) out of (14) residents interviewed indicated that they did not see the 1st floor stairwell with mildew or other obstructing items. Interviews conducted with staff and residents did not corroborate the allegation. During the tour, LPA did not observe any items like rags, cans of paint rags, wood or mildew in the 1st floor stairwell. Based on observation and information obtained, the allegation is unsubstantiated. In regards to the allegation: "Facility smells malodorous." It is alleged that room #709 smells "like funk and the facility smells like "urine and funk." Staff interviewed denied the allegation and stated that the residents in the 7th floor are all independent living and manage their own housekeeping. (5) out of (5) staff interviewed stated that they never smelled urine or funk in the room. (13) out of (14) residents interviewed also denied the allegation and indicated that they never smelled any room in any floors like urine and funk. During the tour, LPA observed that there's a cat in a specific room but it did not smell malodorous. LPA did not observe urine on the walls or on the floor on the specific resident's room during the visit. Based on the observation and information obtained, the allegation is unsubstantiated.