complaint·December 12, 2025

continued from LIC 9099 The investigation revealed the following: Regarding the allegation "Licensee did not ensure equipment was in good repair," it is alleged that residents have not had television service for five weeks. Interviews with staff revealed 4 out of 4 staff deny the allegation. Staff indicated there had been technical issues with a service provider but the issues were resolved within a week of the initial complaint. Interviews with residents revealed 1 out of 10 residents interviewed stated there are ongoing problems, service hasn't been consistent for months. 2 out of 10 residents indicated just recently there was an issue with service but it had been quickly resolved. 7 out of 10 residents indicated they had not had any problems with their television service. Regarding the allegation "Licensee did not ensure resident was afforded dignity," it is alleged that when resident advised staff of the television service issue, staff laughed and disregarded the resident. Interviews with residents revealed 10 out 10 residents did not have concerns. Residents stated staff is respectful when residents address concerns. !0 out of 10 residents stated they had not heard anyone complain about staff laughing at a resident after expressing a concern. R3 stated "no concerns, this place is beautiful." R10 stated "they try their best." Based on interviews and observation, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Executive Director Jeri Miles.