complaint·March 4, 2024

Allegation: Facility staff do not treat residents with respect. Resident interviews revealed that staff treat residents with respect. Interviewed residents indicated that staff are respectful and helpful. Interviewed residents indicated staff do not yell, bully nor harass anyone. Interviewed residents indicated they do not have any concerns pertaining to this matter. Interviewed staff indicated staff treat residents with respect. Interviewed staff indicated that staff do not nor have they witnessed any staff yelling, bullying or harassing anyone. Interviewed staff indicated that R-1 has a history of fabricating stories. Interviewed staff indicated they are trained on resident rights and mandated reporting. Resident and staff interviews do not corroborate this allegation. Allegation: Facility staff are not providing adequate food service to residents. Resident interviews revealed that staff provide adequate food service to residents. Interviewed residents indicated that they enjoy the meals that are provided at this facility. Interviewed residents indicated that they do not have any concerns pertaining to this matter. Interviewed staff indicated staff provide adequate food service to residents. Interviewed staff indicated they have not received any complaints/concerns in regards to the food service from anyone. Interviewed staff indicated that R-1 has a history of fabricating stories. LPA also observed the facility’s food supply. Resident and staff interviews do not corroborate this allegation. Allegation: Facility staff discarded resident's meal. Resident interviews revealed that staff do not discard residents meals prior to residents finishing their meal. Interviewed residents indicated that food that is provided by staff is not expired. Interviewed residents indicated that staff offer a variety of food. Interviewed residents indicated that they do not have any concerns pertaining to this matter. Interviewed staff indicated that staff do not discard residents meals prior to residents finishing their meal. Interviewed staff indicated they have not received any complaints/concerns in regards to this matter. Interviewed staff indicated that R-1 has a history of fabricating stories. Resident and staff interviews do not corroborate this allegation. Allegation: Facility staff left resident on the floor for a prolonged period of time. (1) out of (4) interviewed residents indicated that they have not experienced nor witnessed any residents left on the floor by staff. (2) out of (4) interviewed residents moved into this home after the alleged incident. (1) out of the (4) interviewed residents was unable to provide an answer due to a cognitive impairment. Interviewed staff indicated staff do not leave residents on the floor. Interviewed staff indicated that R-1 has a history of fabricating stories. Interviewed staff indicated they have not witnessed nor received any complaints/concerns in regards to this matter. Resident and staff interviews do not corroborate this allegation. Refer to LIC 9099C for the continuation of this report. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report and appeal rights were provided to Shaunda Williams.