complaint·December 16, 2025

Allegation: Staff does not ensure facility plumbing is in good repair. It has been alleged that last Summer (2) hallway bathrooms were out of order for over a month and that this facility lacks proper maintenance, upkeep and does not repair bathroom plumbing in a timely manner. Staff interviews revealed that all hallway bathrooms have been and continue to be operational (including Summer 2025). Interviewed staff indicated that this facility has not had any major plumbing problems. Interviewed staff indicated that the most common plumbing issue is clogged toilets (due to wipes being flushed down the toilet which causes the toilet to be clogged). Per staff interviews, when toilets get clogged, the maintenance staff repair the issue in a timely manner (same day). Staff indicated that they have not received complaints/concerns pertaining to plumbing repairs not being completed in a timely manner. Resident interviews revealed that they do not have any concerns pertaining to the plumbing at this facility. Interviewed residents indicated that they have not had any plumbing issues in their bathrooms nor there has been any issues in the common area bathrooms. Interviewed residents did not have any concerns pertaining to this matter. LPA conducted a tour of the following and did not observe any plumbing issues: restroom near the employee lounge (1 st floor), bathroom near the discovery room (1 st floor), restroom near room #254 (2 nd floor), restroom near the activity room (2 nd floor), room #107, room #111, room #113, room #114, room #115, room #213, room #250, room #224 and room #260. Interviews and tour do not corroborate this allegation. Allegation: Staff do not treat residents with respect. It has been alleged that staff come across “as rude and arrogant and unfriendly” and that staff are “gossiping and spreading immature rumors that are untrue of residents”. Staff interviews revealed that staff are not rude, arrogant nor unfriendly. Interviewed staff indicated that they do not gossip and/or spread any rumors nor have they witnessed any staff doing this. Interviewed staff indicated that they are trained in Resident Rights and Mandated Reporting. Interviewed staff indicated that they have not received any complaints pertaining to this matter. Interviewed residents indicated that staff are respectful, helpful and courteous. Interviewed residents have not heard nor witnessed any staff being disrespectful to anyone. Interviewed residents have not heard anyone complaining about this matter. Interviewed residents indicated they do not have any concerns. Interviews do not corroborate this allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report and appeal were provided to Maria Quizon.