complaint·December 20, 2025

In regard to the allegation “Staff do not safeguard resident's personal belongings”, it is alleged that R1 was missing prescription glasses. During interviews with Administrator and staff four (4) out of seven (7) stated that R1 always takes off his/her glasses and puts them down. Staff stated that R1 needs to be remined to put on their glasses and they are always found under the bed or in the pillows. Administrator stated that although R1 may have never took of glasses before this could be a new behavior with someone with dementia. During interviews with residents two (2) out of five (5) residents stated they have never had anything missing from facility. R3 stated that they had a missing item but never reported it to staff. In regard to the allegation “Staff do not respond to calls from resident's representative in a timely Manner”, it is alleged that facility took to long to respond to phone calls and emails about R1’s missing item. During interviews with Administrator and staff seven (7) out of seven (7) stated that they always call back family and friends in a timely manner. Administrator stated that it took three days to call representative of R1 back because that was their first day working at the facility. S4 stated that he/she took the call from the representative on Saturday and informed them that the people they were emailing were no longer with the company. S4 all stated that they personally went to look for the missing item. LPA interviewed three (3) witnesses by telephone and all three stated they have had no issues in regard to callbacks or emails from the facility. Witness #2 two stated that it might take a little longer for a caregiver to call back but that’s because they are busy with residents. LPA obtained emails from S4 to staff explaining glasses were missing and new email contacts were proved to R1’s representative. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was provided. _