complaint·December 23, 2025

Regarding Allegation: Staff did not ensure residents personal property was safely secured. It was alleged that R1's personal belongings stolen. Interviewed Administrator and staff denied the allegation. They stated that all residents personal belongings are safety secure. They indicated that they have never stolen any resident personal belongings, never heard of any residents stealing anyone's personal belongings, and would notify and report it if they did hear of them stealing. They stated sometimes residents’ personal belongings were misplaced in their rooms or being stored in their closets after washed, but never stolen. Interviewed Administrator stated that if there is any report from the residents regarding any missing personal belongings they will talk to the staff immediately to assist the residents to find the item. Administrator stated that they will check the room, laundry, common areas. Interviewed Administrator and staff stated that they didn't hear from the residents that their personal items were stolen. All interviewed residents stated none of their personal belongings have gone missing. They stated they haven't heard of any one stealing someone's personal belongings. Review of R1's file Client/Resident Personal Property and Valuables document dated 2/11/25, has signature of R1's representative which states: "At the present time I decline to track personal property". Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. Exit interview was conducted and the copy of this report was provided.