complaint·February 6, 2026

Regarding the allegation " Staff did not ensure residents personal property was safely secured ”: it was reported that R1 stated that they had money stolen. The investigation revealed 5 out of 5 staff deny the allegation. S1 stated nothing had been reported to them, especially not money. S2 stated an incident was brought to their attention and attempted to assist R1 in looking for the missing money but R1 stated they were not missing anything. Interviews with residents revealed 7 out of 10 residents deny the allegation. R1 stated they had reported someone had taken their money, but they were mistaken because they had somebody to hold it. R2 stated once, about 10 years ago, money went missing from their room, but not now under the new management. R3 stated cigarettes had gone missing from their room but not any money. R4 stated a sweater set was not returned from laundry but has not had money missing. R3 and R4 admitted to not reporting the missing items to staff. LPA unable to interview the reporting party. LPA made three (3) attempts to contact the reporting party. Based on interviews, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Administrator Maria Quizon.