complaint·February 9, 2026

The investigation revealed the following: in regards to the allegation that "Staff inappropriately touched resident," it is alleged that S1 inappropriately touched R1 in a sexual manner when providing care to them, including touching their genital area and also forcing R1 to touch them in the groin region. IB investigator Real investigated the above allegation. During interviews with the staff, none of them corroborated the allegation. S1 repeatedly stated in various interviews that they never inappropriately touched R1 in a sexual manner in the past. Other staff interviewed stated that they never witnessed S1 touching R1 or any other resident inappropriately. During interviews with the residents, three (3) out of four (4) denied the allegation. One resident stated that none of the facility caregivers have ever touched them inappropriately anywhere on their body. Another resident interviewed stated that they have received assistance with showering from S1 in the past, and that S1 has always been respectful while assisting them. During an interview with W1, a detective with the Pasadena City Police Department, they stated that based on their investigation, there was insufficient evidence to press charges against S1. In regards to the allegation that " Staff made inappropriate comments to resident," it is alleged that S1 made sexually inappropriate comments to R1 while providing care to them. The above allegation was investigated by LPA Zaragoza. During interviews with the staff, none of them corroborated the allegation. One staff interviewed stated that they have never heard of S1 make inappropriate comments towards R1 or any other resident when they were providing care to them. Another staff similarly stated that they never heard S1 make an inappropriate comments towards any of the residents. During interviews with the residents, ten (10) out of eleven (11) did not corroborate the allegation. One resident stated that they have never heard of any staff members making inappropriate comments towards the residents in the facility. Another resident interviewed also stated they have not heard any staff make inappropriate comments towards residents and that staff treat them respectfully. LPA did not overhear any staff making inappropriate comments towards residents across the two (2) unannounced visits at the facility. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.