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Inspection visit

complaint

HENRIETTA'S LEVEN OAKSLicense 198603586
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Allegation: Staff do not treat resident with dignity or respect. It is alleged that a caregiver staff (S1) and Administrator (S2) treat residents in a rude and arrogant manner; and that the overall quality of service, responsiveness to resident concerns, and assistance to residents is not to facility standard. It is alleged that Administrator (S2) has been approached by a resident about physical plant and food concerns, but Administrator does not respond to resident (R1s) communication requests. Staff (S2) stated that R1 is constantly complaining about vegetarian diet. Both staff (S1) and staff (S2) denied treating resident (R1) in a disrespectful manner, and indicated that the resident is at times very rude to some staff and visiting health professionals due to it's mental health behaviors. Staff reported that R1 refuses a psychiatric evaluation, and has not given permission to it's doctors to release information to facility staff. Only one (1) corporate staff (S5) was given permission to obtain R1's general health information. One staff stated staff (S1) treats residents in a rude way. A total of seven (7) residents were interviewed. Three (3) out of seven (7) residents reported that at least 2 staff treat residents in a rude and inappropriate manner. However, there is insufficient evidence to corroborate the allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22 Exit interview was conducted with Administrative Assistant Claudia Sanchez. A copy of the report was issued.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(e)(6)Type B

    Maintenance and Operation (e) Water supplies and plumbing fixtures shall be maintained as follows: Toilet, handwashing and bathing facilities shall be maintained in operating condition. Additional equipment shall be provided in facilities accommodating physically handicapped and/or nonambulatory residents, based on the residents' needs. This requirement was not met evidenced by:Based on interviews conducted and physical plant observation rooms 28-29, and B1- & B2 have hot water issues and/or plumbing leaks; which poses a potential health and safety risk to persons in care.

  • 87411(a)Type B

    Personnel Requirements - General. Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care... This requirement was not met evidenced by:Based on interviews conducted, staff take a long time to respond to resident calls; which poses a potential health and safety risk to persons in care.

  • 87468.1(a)(9)Type B

    Personal Rights of Residents in All Facilities. Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have communications to the licensee from their representatives answered promptly and appropriately. Based on record review, facility Administrator failed to respond to R1's Ombudsman representative in a timely manner. Ombudsman made two (2) facility visits, 2 telephone messages, and sent 1 email and did not receive a response; which poses a potential health and safety risk to persons in care.

  • 87555(b)(7)Type B

    General Food Service Requirements. The following food service requirements shall apply:Modified diets prescribed by a resident's physician as a medical necessity shall be provided. This requirement was not met evidenced by: Based on record review and interviews conducted, the facility fails to provide R1 physician ordered special diet and a cultural/religious diet that meets dietary standards and physician order; which poses a potential health and safety risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 6, 2023 inspection of HENRIETTA'S LEVEN OAKS?

This was a complaint inspection of HENRIETTA'S LEVEN OAKS on April 6, 2023. The inspection found no deficiencies and no citations were issued.

Were any citations issued to HENRIETTA'S LEVEN OAKS on April 6, 2023?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.