complaint·March 28, 2024

they assess that the resident is not compatible and not a good fit. Said they avoid eviction and ensure the resident is relocated to a safe environment. Interview with Interim Administrator who stated that Resident R 1 has never faced eviction. Stated that there is an internal relocation that is done by Department of Health Services. Also stated that any special incident reports are sent to Department of Health Services. LPA reviewed e-mail exchange between Administrator and Department of Health Services Representative who communicated to family member of R 1 that she can relocate R1 or take home. Review of R1's file shows that R1 does not have a POA or Conservator. It should also be noted that R1 is still currently residing at this facility. Interviews with 6 of 6 resident's who all stated they had not seen or heard of anyone being evicted and all stated staff all act professionally. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. In regards to the allegation Staff retaliating against the RP for filing a complaint with CCLD, based on interviews conducted and information gathered it was revealed by Department of Health Services Representative (Placement Agency) Program Manager that they have worked closely with the facility and find no reason to corroborate the allegation. Stated they never heard of anyone complain that the facility was threatening anyone who complained as a retaliation tactic. Interview conducted with Interim Administrator who stated the last complaint in November was Unsubstantiated and R 1 was not being evicted as retaliation because it was an internal relocation by Department of Health Services. Interview with 6 of 6 residents who all stated that staff do not engage in wrong doing and that they are professional and work really well with the residents. All 6 have not heard of any retaliation if someone complained to CCLD. R 1 stated that employees had done no wrong doing to her or retaliated against her. It should be noted that R 1 still currently resides at the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.