complaint·August 15, 2024

Allegation: Staff did not provide adequate food service to resident . It has been alleged that this facility provides food that R-1 cannot eat (not provided with vegetarian options) and that the food portions served are not enough. Staff interviews revealed that staff provide adequate food service (including vegetarian options and food portions) to residents. Interviewed staff indicated that the kitchen has food items that accommodate residents with vegetarian requests. LPA conducted a tour of the kitchen. LPA observed the kitchen to be stocked with vegetarian options such as vegetarian egg rolls, vegetarian lentils, Indian food, cauliflower rice, Pad Thai vegetarian noodles and fresh vegetables (carrots, cabbage, celery, asparagus, broccoli). Resident interviews revealed that the facility provides adequate food service. Interviewed residents indicated that they are provided with adequate food servings and are given the option to substitute food items (upon request). Interviewed residents did not have any concerns pertaining to this matter. Interviews do not corroborate this allegation. Allegation: Staff ignored resident's request for assistance It has been alleged that when R-1 asks for coffee, R-1 has to keep asking staff and is being ignored. Staff interviews revealed that staff do not ignore resident requests (including R-1). Interviewed staff indicated they provide residents with assistance in a timely manner. Resident interviews revealed that staff do not ignore residents’ requests. Interviewed residents indicated staff provide residents with assistance in a timely manner. Interviewed residents did not have any concerns pertaining to this matter. Interviews do not corroborate this allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview, appeal rights and a copy of this report was provided to Claudia Sanchez. NOTE: LPA was experiencing technical difficulties during this visit.