complaint·April 29, 2025

Allegation: “Staff threw away resident’s personal belongings.” It is alleged that on 11/28/2024, R1 moved in from a different facility and that staff discarded R1’s belongings, including important documents, due to claims of rat droppings. Interviews conducted with the Administrator and (4) staff members denied the allegation. All staff stated that they would never throw away any residents personal belongings without the residents' permission. Staff interviewed also stated that in-service training regarding Safeguarding Personal belongings, Personal Rights, Residents Rights and Zero Tolerance Policy are being conducted to staff members regularly. All staff interviewed stated that there have been no complaints about the disposal of personal belongings have been reported by residents. . Administrator stated that when R1 moved in on 11/28/2024, R1 had many personal items and was asked to consolidate her items due to insufficient space in her room. Administrator stated that R1 sorted out the belongings in the presence of (2) Social workers and another staff member. Administrator stated that R1 gave her consent to discard some items, which W1 confirmed. W1 also indicated that R1 was prepped about the need to downsize before her move to the facility. A total of (7) residents were interviewed, (6) out of (7) residents interviewed indicated that they do not have any issues with their personal belongings being thrown away by staff members. (6) interviewed residents indicated that the facility staff respect their belongings and have never disposed of any of their belongings. Therefore there was insufficient evidence to corroborate with this allegation. Allegation: “Staff are not treating resident with respect.” It is alleged that R1 f eels discriminated against by a staff member and continues to feel " uncomfortable and unsafe" at facility and suffers mental distress. Administrator and (4) staff members interviewed stated that they have never heard of or witnessed any staff discriminate against or treat residents unfairly. Administrator mentioned that the facility has a zero tolerance policy regarding such behavior and that personal rights training is being regularly conducted for staff members. Administrator stated that R1 never expressed any issues to her when she interacts with R1. (4) of (4) staff members interviewed stated that they treat residents with dignity and respect. (6) out of (7) residents that were interviewed indicated that staff members treated them with dignity and respect. (6) residents stated that they have good relationships with staff members here and they feel safe and comfortable. Therefore, there was not enough supportive evidence to corroborate the allegation. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Claudia Sanchez, Interim Administrator.