complaint·October 10, 2025

Also stated staff are honorable and trustworthy and have not hit, yelled or pulled her hair. Interview with Case Manager who stated that none of the allegations happened. Stated the Administrator is good with the residents and that R1 has multiple scenarios in her head and vocalizes it and it is not true. Staff S1 and Staff S2 both stated that the allegations are untrue and there is always another staff with the Administrator when interacting with R1. R1-R6 all stated that the allegations didn't happen and that staff are professional. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. In regards to the allegation Staff is mishandling a client's personal funds, based on interviews conducted and information gathered R1 stated that the Administrator manages her money and that staff are trustworthy. Always gets P and I each month, but not sure of the amount. Case Manager stated that they are working with R1 so she doesn't give away her money and not spend it not knowing where it is going. Said there is always additional staff with the Administrator when money is dispersed. Staff S1-S2 both stated that they have both been witnesses when R1 is receiving money from the Administrator. Said that R1 lends money and forgets. At store she will want to buy too much. She has lent money to another resident and say it is missing having forgotten. Administrator stated that there is a P and I Log here. Said R1 would say money is missing. Stated that with the Case Manager it was decided that R1 will let her know she needs money and she will give to her because she has misplaced before. They make her bring back receipts to track it. Also stated that R1 has a memory issue so they safeguard her money. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. In regards to the allegation Staff unlawfully evicted a client, based on interviews conducted and information gathered R1 stated that the Administrator is not asking her to leave. Said she has told her Case Manager she wants to move out to be with a friend. Case Manager stated that they are working on relocation. Said that there was a meeting regarding relocating and R1, Case manager and Administrator attended the meeting. Stated it is not true about eviction. Administrator stated that R1 is not being evicted and her Case Manager would be the one to relocate her. Resident's R2- R6 stated they had never heard of anyone being threatened with eviction. Staff S1-S2 stated that R1 works with her Case Manager on relocating and there is no eviction from the facility. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. In regards to the allegation Staff mishandled a client's personal belongings, based on interviews conducted and information gathered R1 stated that another resident gave her jewelry and she didn't want to be accused of stealing so she gave it to the Administrator. Resident's 2-6 all stated that they have never had staff mishandle their personal belongings. Nothing has been stolen or missing. Staff S1-S2 stated that no belongings have been mishandled and anything missing from a resident it has been located and given back. Administrator stated that a former resident gave her belongings to R1 and she had told R1 she was holding it until the family says it is ok to give away. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.