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Inspection visit

Complaint

HENRIETTA'S LEVEN OAKSLicense 1986035861 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

who purchased items with R1's credit card. Stated S1 did not deny it. Stated then Staff S1 signed separation papers. Staff S2 stated that Resident R1 informed S2 that Staff S1 took money from R1 and it wasn't fair. Stated was in the room when R1 told the Administrator. Document Chargeback Reversal Request shows the amount of $173,20 being disputed. It lists delivery to customer address on 12/12/2025. Document Order Summary lists customer name as Staff S1 and that the item was shipped to S1's home address. Document dated 2/25/26 states R1 reported suspicious activity on R1's credit card. Report lists the following information regarding Staff S1- Name, Address, e-mail address, cellphone number, IP address, amount sent, items purchased. Also states that Staff S1 was removed from the work schedule immediately. Based on observation, record review, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22. See LIC 9099D. Exit interview was conducted with Administrative Assistant Claudia Sanchez. A copy of the report and appeal rights were issued.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(3)Type A

    Protection from punishment and intimidation

    Personal RightsResidents in all residential care facilities for the elderly shall have all of the following personal rights:To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidenced by:Based on interviews conducted and information gathered Licensee failed to ensure that R1 was free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature with S1 using R1's credit card which was an Immediate Health and Safety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the March 26, 2026 inspection of HENRIETTA'S LEVEN OAKS?

This was a complaint inspection of HENRIETTA'S LEVEN OAKS on March 26, 2026. 1 citation were issued: 1 Type A (serious).

Were any citations issued to HENRIETTA'S LEVEN OAKS on March 26, 2026?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "Personal RightsResidents in all residential care facilities for the elderly shall have all of the following personal rig..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.