complaint·March 12, 2024

Staff interviewed did not corroborate the allegation. Six out of eight staff interviewed stated that staff do change residents timely. Residents interviewed were not able to corroborate the allegation. Seven out of seven residents stated that either they do not need assistance with changing, or they do receive assistance timely. Regarding the allegation that : Staff are not assisting residents with medications timely. The investigation consisted of interviews with Administrator, Staff #1- Staff #7, and Resident #1- Resident #7. Staff interviewed did not corroborate the allegation. Six out of eight staff interviewed stated that staff do assist with medications in a timely manner. Residents interviewed were not able to corroborate the allegation. Seven out of seven residents stated that either they handle their own medication, or they do receive assistance with their medications in a timely manner. Regarding the allegation that : Staff are not providing residents with basic hygiene products. The investigation consisted of interviews with Administrator, Staff #1- Staff #7, and Resident #1- Resident #7. LPA also observed facility hygiene supply. Staff interviewed did not corroborate the allegation. Seven out of eight staff interviewed stated that staff do provide residents with basic hygiene products. LPA observed that the facility has a supply of hygiene products for residents. Residents interviewed were not able to corroborate the allegation. Seven out of seven residents stated that they either have their own hygiene products, or the staff have provided them with hygiene products. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, and a copy of the report was provided.