complaint·March 14, 2024

The investigation revealed, base on observation of LPA and photos taken by LPA during the visit that facility is in need of replacing the carpet or deep cleaning the carpet in all the hallways on all 3 floors, and in rooms #140, #109, #152. Room 104 was observed very unclean during the visit by LPA. Administrator stated that facility is in process of replacing the carpets with new floors. LPA interviewed 12 staff and 9 of 12 staff denied the allegation. 3 staff stated that facility is in need of new carpet in hallways and in some rooms. LPA interviewed 13 residents and 10 of 13 could not collaborate the allegations. 3 residents stated that the carpets at facility is very stained, dirty or both. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6. Exit interview was conducted, a copy of this report and Appeal Rights were provided to Lisa Pham, Administrator