complaint·March 18, 2025

(continued from 9099) LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegation. One staff stated one resident mentioned that portions are small but also stated that staff has seen food in the trash. LPA interviewed twelve (12) residents and eleven (11) of twelve (12) residents were not able to corroborate the allegations. LPA observed residents getting seconds of food and dessert during the visit. There is insufficient evidence to support this allegation. Allegation: Facility does not provide adequate toileting supplies. It is alleged that facility is only providing one roll of toilet paper per person per week and can take hours or days to get more. LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegation. LPA interviewed twelve (12) residents and eleven (11) of (12) residents were not able to corroborate the allegation. Several staff stated that they provide each resident with 2 rolls of toilet paper per week and if they require more, they just need to ask and more will be provided. Several residents stated that the facility has increased the initial amount of toilet paper provided and that is enough and if not they will get more if they ask. LPA checked random rooms during the visit and all the rooms had toilet paper in the restrooms. Including common restrooms. There is insufficient evidence to support this allegation. Allegation: Facility staff does not provide adequate housekeeping services. It is alleged that facility is not taking out the trash from resident’s room. LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegation. LPA interviewed twelve residents and twelve (12) of twelve (12) residents could not corroborated the allegation. Some residents stated that if their trash bin gets full, they just take it out and place it in the hallway. Residents stated they have extra bags and can replace the bag themselves if they must. LPA inspected random rooms, and all the rooms inspected had the trash removed from the rooms. LPA toured the facility and observed housekeepers cleaning, taking out the trash, and re-stocking toilet paper in the rooms. There is insufficient evidence to support this allegation. Other allegations regarding the mismanagement of medications and response time to call light or request for help were addressed in previous complaint recently. Also allegation that facility is not providing medical records was addressed by LPA previously as well. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Madeleine Sievert Administrator. A copy of this report along with the appeal rights was provided.