complaint·April 10, 2025

In regard to the allegation” Facility Elevators in disrepair causing delays in emergency medical response to residents”, it is alleged that facility is not in compliance with regards to their passenger elevator. During interviews with staff six (6) out of six (6) stated that although elevator was not working, they called for service on the same day and were waiting for parts. Administrator stated they have two elevators and if they both stop working, they have an emergency plan that consist of evacuation chairs at every stairwell on second floor. During interviews with residents six (6) out of the six (6) stated that they have all witnessed elevators out of service, but staff fixes them in a timely manner. All six (6) residents stated they never had an issue with coming downstairs. LPA checked both elevators at time of visit and observed both of them in working condition. On April 7 th ,2025, LPA Wesley was conducting a visit and observed both elevators not working deficiency was cited and a $500 immediate civil penalty was assessed. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Administrator Madeleine Sievert.