complaint·April 28, 2025

(continued from 9099) LPA interviewed six (6) staff and six (6) of six (6) staff denied the allegation. All six (6) staff stated that resident refuses hygiene/bathing services almost always. One staff stated that R1 has refused at least 6 six times when staff has been scheduled to assist R1. One staff stated that R1 can bathe self, and that staff are assigned to be on standby for R1. LPA interviewed eleven (11) residents and ten (10) of Eleven (11) residents could not corroborate the allegation. R1 stated staff do not come to assist R1 with bathing or personal hygiene. R1 stated R1 never refuses personal hygiene or bathing services. R1 stated R1 wants personal hygiene assistance. R1 stated R1 has no dead skin or uncleaned feet and toes. LPA reviewed and obtained facility shower refusal forms for R1 dated 02/01/2025, 02/18/2025, 02/21/2025, 03/14/2025, 03/21/2025, 03/25/2025, 03/28/2025, 04.01/2025 and 04/08/2025 which contradicts R1 statements. S2 stated R1 has history of fabricating events. R1 was hospitalized from 04/09/2025 to 04/14/2025 and then was sent back to hospital on 04/17/2025 and remains hospitalized to date. R1 appeared to be clean in facetime call from hospital that R1 is currently at. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Administrator Madeleine Sievert.