complaint·January 17, 2026

(continued from 9099A) The investigation revealed: regarding allegation: Allegation: Staff stole from resident in care . It is alleged that staff have stolen from resident in the past. LPA interviewed six (6) staff, and all six (6) staff denied the allegation. LPA interviewed ten (10) residents and seven (7) of ten (10) residents could not corroborate the allegation. There was a video provided to LPA, but it did not show staff taking any cash or other personal items from the residents. There were no witnesses. There is insufficient evidence to support this allegation Allegation: Staff did not ensure that residents are regularly observed for changes in their condition. It is alleged that one resident had swollen ankle and staff did not observe or address the issue. LPA interviewed ten (10) residents and all ten (10) could not corroborate with the allegation. The resident in question stated that resident takes care of resident’s own needs and does not depend on facility to check on resident. Several residents stated that facility conducts wellness checks and are attentive to resident’s needs. There is insufficient evidence to support this allegation. Based on interviews, record review and observation, the information obtained during the investigation is insufficient to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Blanca Soliz, Resident Services Supervisor (continued from 9099) LPA inspected the room and did not observe any living pest. LPA observed one dead cockroach by the refrigerator, two small spiders inside the freezer door and two sacks of cockroach eggs on the floor. Two (2) roach eggs by the microwave oven. LPA interviewed six (6) staff and all six (6) staff stated that residents do not allow staff to dispose of uneaten food and that the food brings the cockroaches to the room. Administrator provided invoices showing pest control coming twice per month. However, the invoices do not show that the resident’s room has been treated during the bi-monthly treatments. LPA interviewed ten (10) residents and seven (7) of ten (10) residents could not corroborate the allegation. Three (3) residents stated they have observed roaches in their rooms. Due to lack of documented proof that resident’s room has been treated by pest control and observation and documentation of dead insects on the floor, the freezer door and cockroaches eggs in the resident’s room, the preponderance of evidence has been met, therefore the allegation is substantiated. Based on LPAs observations and interviews and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 chapter 8 are being cited on the attached LIC 9099D. A copy of the report and LIC9099D was given to Blanca Soliz, Resident Services Supervisor during the exit interview. Appeal rights provided.