Complaint·February 9, 2026

At 1:52 PM LPA conducted a records review of R1's file, included but not limited to call log for residents assistance, physician's report, appraisal needs and services plan and other relevant documents. LPA interview with nine (9) incontinent residents today revealed that staff change them regularly and check on them regularly all the time. Residents also revealed that they are assisted immediately and are changed when requested. LPA interview with staff confirmed that they changed R1 and other incontinent residents regularly four (4) to five (5) times a day during their shift and check on them everyone and a half (1 1/2) hours to two (2) hours. LPA review of residents call log revealed that residents are being assisted within 5-7 minutes. Based on interviews, LPAs observations and record review, there is no sufficient information to verify the allegation. Therefore, this allegation is deemed Unsubstantiated , at this time. Exit interview is conducted and a copy of this report given to wellness director (S1).