complaint·August 8, 2024

Allegation: Staff do not keep the facility clean and sanitary It is alleged that the facility is not kept clean or sanitary. Staff interviews revealed that this facility is kept cleaned and sanitary at all times. Interviewed staff indicated that they have not received any complaints in regards to this matter. LPA conducted a facility tour and observed the facility to be clean and sanitary (including tables used by residents during meal times). Resident interviews revealed that this facility is kept clean and sanitary. Interviewed resident indicated they do not have any concerns regarding this matter. Interviews and facility tour do not corroborate this allegation. Allegation: Staff did not ensure resident's hygiene needs were met. It is alleged that residents are malodorous and observed to be dirty. Staff interviews revealed staff meet resident’s hygiene needs. Interviewed staff indicated that they assist residents with their activities of daily living daily (including bathing). Interviewed staff indicated that they have not received any complaints in regards to this matter. LPA conducted a facility tour and observed the residents to be clean (including their clothing) and did not observed residents to be malodorous. Resident interviews revealed that staff meet their hygiene needs. Interviewed residents indicated they do not have any concerns regarding this matter. Interviews and facility tour do not corroborate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated . Exit interview conducted, appeal rights and a copy of this report was provided to Ywona Kaya.