complaint·April 11, 2024

Allegation: Staff do ensure the facility's communication devices are properly operating. It was alleged that during the last weekend of March and thru the April first there was no internet at the facility and communication systems have stopped, including individual resident pendants each resident carries to call / page for assistance. It was reported that residents could not call for and get assistance. Interviewed HSD stated that on April 1st, 2024, Bayshire took over ownership of the building / facility. During that transition they replaced all the internet / Wi-Fi access points and internet switches in the building. Work started April 1st in the morning, approximately from 7am.- 12 pm. During that time the pendant system was down. All interviewed staff stated that for residents safety, 30 minutes to 1 hour checks were done on every resident. All staff including Care staff, Med. Techs, RCC (Residents Care Coordinator) and nurses were involved in these checks. Interviewed IT confirmed that work done at the facility on April 1st, and it took about 4-5 hours. All interviewed residents stated that their pendants are working, and they can call for the assistance if they needed. During the visit LPA ask randomly chosen residents to push the pendant button and observed that residents pendants are operational, and the staff came in to check with residents in 2-3 minutes. Based on the observations and interviewed conducted with staff and residents, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Heather O'Neel.