complaint·May 30, 2024

The investigation reveals the following: Regarding “Staff was under the influence while on shift”. It was alleged that staff came to work under the influence of alcohol and drugs. The Manager denied the allegation and expressed that staff do not come to work under the influence nor do they smell of drugs and alcohol. 3 out 3 staff denied the allegation stating they have never came to work under the influence or witness other staff coming to work under the influence. 6 out of 6 residents denied the allegation stating they have not witness staff influence of drugs or alcohol at the facility. The investigation reveals the following: Regarding “Staff yelled at residents in care”. It was alleged staff yelled at the residents in care. The manager denied the allegation, stating staff has never yelled at the residents and none of the residents complained about being mistreated. 3 out of 3 staff denied the allegation stating they have never yelled at the residents and have never witness other staff members yelling at the residents. 5 out 6 residents denied the allegation stating the staff treat them well. 1 out of 6 residents stated one (1) caregiver handles them roughly. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Manager Lisa Gomez and a copy of this record provided.