complaint·June 18, 2024

S3 stated that the facility has a dietitian that reviews and approves their weekly menu or when there’s any changes to the menu. Staff indicated that med tech or charge nurse provides the kitchen staff a list of residents with special/restricted diet. Staff indicated that food requirements for residents are communicated to the kitchen staff verbally and also through a kitchen bulletin board. Interviewed staff stated that there is a board in the kitchen to pass notes among the kitchen staff and board also reflects Residents dietary needs (diabetic, no/low salt, food allergies, preference, requests, etc.). Interviews conducted with residents revealed that staff meet their dietary needs. (5) out of (12) interviewed residents are on a special diet. (12) out of (12) interviewed residents indicated they do not have any concerns regarding their diets. During the review of the facility records, LPA observed that the facility keeps a list of the dietary needs and restrictions of the residents as ordered by their physicians. LPA toured the kitchen and the dining area and observed the food served to residents were on the menu. LPA also observed that the residents dietary needs list is posted on the board. Therefore, there was insufficient evidence to corroborate with this allegation. In regards to the allegation: “Staff do not provide adequate amount of food to residents.”, it is alleged that too small quantities of food are provided to the residents without second servings being offered. No other details provided. Staff interviews revealed that staff provide adequate food service to residents. Staff indicated they follow a menu reviewed and approved by a dietitian. Staff also stated that they provide alternative food menu for residents. Interviewed staff stated that they always provide huge amount of servings to the residents. Per staff interviewed, they have not heard or received complaints regarding the amount of food being served to the residents. Interviewed residents indicated the staff provide adequate food service including snacks and do not have any concerns. Interviewed residents indicated that the food servings and portions are adequate. During today’s visit LPA along with S3 toured the Kitchen and pantry areas and LPA observed sufficient food supplies. Between 12pm-12:30pm, LPA toured the dining area during lunch and observed the quantity of food served to the residents are adequate. Therefore, there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Lisa Gomez, General Manager.