complaint·July 18, 2024

Residents interviewed stated they had not seen any lying around. In the memory care unit, anything that needs to be cut is usually prepared beforehand. Therefore, staff do not normally give residents scissors to cut and if they do, they will monitor the resident(s). Allegation - Staff left resident unattended. It is alleged that the staff left a resident with dementia alone in the assisted living side because the resident did not want to finish the walk. LPA toured the memory care unit which requires a code to exit. Per staff, residents are taken to the front of the facility for walks and to do community activities. They are always supervised by the wellness director and/or care staff. All the staff interviewed denied ever leaving a resident unsupervised in the assisted living area. They are aware that the residents residing in the memory care unit must be monitored at all times. Residents interviewed have not seen any residents being left unsupervised when they come out for walks or activities. For allegations - “Staff interfere with family council meetings” and “Staff did not follow up on family council meeting concerns in a timely manner”. It is alleged that the facility does not send out mailings or families are not made aware of the monthly meetings. The facility manager stated that they have a separate resident and family council meeting each month. The council meetings are posted by the sign-in sheet in the front lobby to inform them of upcoming meeting. She stated that the meetings are coordinated by the activity director. It was also noted that family members did not want residents to attend their council meetings as there is a separate resident council and would invite staff if they wanted them at the meeting. LPA interviewed residents who also stated they do not usually go to the family council meetings as those are mainly for families. As for following up on family concerns, the facility manager and staff who attended the meetings indicated they listened to their concerns and address them right away. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Manager Lisa Gomez. A copy of this report along with the appeal rights was provided.