complaint·August 20, 2024

The investigation revealed th e followin g: In regards to the allegation: "Facility staff does not provide food of good quality to resident(s) in care." It is alleged that the facility serves resident cold food, but no further details given. (6) out of (6) staff interviewed denied the allegation. Some staff interviewed stated that they serve good quality of food and food is always served hot/warm. Interviewed staff stated that the facility has food warmers in the kitchen/serving areas in the Assisted Living (AL), Skilled Nursing (SNF) and Memory Care (MC) units to keep the food hot before serving. S1 stated that the facility has an electric food cart to keep the food hot/warm while transporting to different units in the facility. (8) out of (8) residents were unable to corroborate the allegation. Interviewed residents stated that food is always served warm to medium warm, not cold. Additionally, residents stated that they are satisfied with the quality of food and servings. During the facility tour, LPAs observed the food warmers were all set up in the kitchen/serving areas and the facility has sufficient supply of food. LPAs also observed today's lunch and observed good quality of food served. Therefore, there was insufficient evidence to corroborate with this allegation. Based on observations, statements and interviews conducted with residents and staff, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided to Lisa Gomez, House Manager. The investigation revealed the following: In regards to the allegation: "Facility refrigerator is in disrepair." It is alleged that it was overheard that the refrigerator is not functional and is being used for storage. No additional specifics provided. (4) out of (6) staff interviewed are aware that the refrigerator in the main kitchen was broken S1 stated that the refrigerator broke in July 2024 and it used to store drinks such as water, juice, soda cans, but no protein or salad stored in there. S1 also stated that a refrigeration company came 2x (8/01/2024 & 8/09/2024) to inspect and provide estimates to repair the refrigerator. According to S1, the estimates were being reviewed by the Management for approval. Interviewed residents are not aware that the refrigerator was broken. During the tour, LPAs observed that the refrigerator has a sign "Broken, Out of service" on the door. LPAs observed that although the refrigerator is unplugged, drinks and some paper cup supplies are stored inside and being used as storage. Based on LPAs' observations, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . Deficiency cited on the attached LIC 9099D. An exit interview was conducted, and a copy of this report was provided to Lisa Gomez, General Manager along with the Appeals Rights