complaint·September 12, 2024

Administrator and staff interviewed stated that the recent heat wave did cause some AC issues, but they immediately contacted a third party AC contractor to come and repair the AC issues. Administrator stated that portable AC were provided to residents affected to maintain a comfortable temperature. The third party AC contractor was interviewed and stated that it is normal for buildings like this facility to have AC problems here and there, but recently the heat wave caused a lot of AC units to stop working properly. The facility contacted him and he came to the facility on 09/06/24, 09/07/24, 09/08/24, 09/09/24 and 09/11/24. He stated he brought portable AC to install in rooms and areas that were affected while he worked on fixing the AC units. Every resident room has their own AC unit and thermostat. Six (6) out of eight (8) residents interviewed did not had any AC issues and had no complains about the temperature in their rooms. Two (2) of the eight (8) residents stated that their AC was blowing air, but not cold enough air especially during the recent heat wave, however, the facility provided them with a portable AC. LPA observed the thermostat in these 8 residents room and saw temperatures between 72 degrees F and 78 degrees F. Per Title 22 Section 87303(b)(2) and Section 87303(b)(3) , the facility shall cool rooms to a comfortable range, between 78 degrees F (26 degrees C) and 85 degrees F (30 degrees C), however, nothing in this section shall prohibit residents from adjusting individual thermostatic controls. LPA confirmed with the 8 residents if they were comfortable with the temperature showing on their thermostat and they stated they were. The residents are able to adjust the temperature in their bedrooms to their liking. Five (5) out of the eight (8) residents interviewed stated the temperature in the dining room was comfortable. Three (3) out of the (8) residents stated it was hot or warm in the dining room. These three residents stated that the temperature showing on the dining room thermostat showed temperatures of 81, 82, and 83 degrees F. These temperatures provided are within the temperature range per Title 22 Section 87303(b)(2). During today's visit, LPA observed a temperature of 78 degrees F in the dining room thermostat. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview held and a copy of the report was provided