complaint·August 4, 2025

Interviews with residents revealed 3 out of 8 residents interviewed were not aware with process as their responsible party assisted with choosing a hospice agency. 3 out of 8 residents were unable to be interviewed due to cognitive skills. 2 out of 8 residents stated they did not know they had a choice in picking the hospice service agency. Interviews conducted with staff revealed some residents are admitted to the facility with their hospice agency in place. However, when the residents residing are assessed and need to obtain hospice care, the Health - Wellness Director meets with the responsible party and provides recommendations of different hospice agencies from which responsible parties or residents choose. Three of the responsible parties interviewed belief there was only one hospice service agency and were not aware there were other hospice agencies to choose from. One of the responsible parties interviewed stated they were aware they had different choices for hospice care. Documents reviewed revealed there are 27 residents currently in hospice and 8 different hospice agencies providing services to residents in care. A total of 7 death reports were reviewed, 4 different hospice agencies were noted providing care at the time of death for the seven residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Laura Sanchez Health-Wellness Director and a copy of this report was provided.