complaint·September 30, 2025

The facility has recently implemented a laundry service and is using the industrial washing and drying machines. In addition, the facility has available washers and dryers for residents to use. Staff stated the washing machine currently working is located on the 3rd floor. LPAs interviewed ten (10) residents. Two (2) of the residents stated there were water leaks in their rooms, however, staff had repaired them. Nine (9) out of ten (10) residents stated the facility does their laundry once a week. During the walk through, LPAs selected ten (10) resident rooms to inspect. There were no leaks observed on the ceiling. LPAs also checked the laundry rooms. The washer in the memory care unit did not appear operable, and staff confirmed it is not working. The facility currently has one (1) functioning washing machine available for resident to use at this time. Staff stated it had repeatedly been broken down. Based on LPA observations and interviews conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted. The Plan of Correction was reviewed and developed with House Service Director, Laura Sanchez. A copy of this report and appeal rights were provided.