Complaint·September 26, 2025

Allegation: Staff not maintaining resident’s hygiene. It was alleged that residents are not being taken care of properly and has a bad smell coming from them. Staff interviews revealed staff meet resident’s hygiene needs. Interviewed Administrator and staff indicated that they assist residents with their activities of daily living, including bathing / showering. Interviewed Administrator stated that per the Facility Admission Agreement and house rules, it indicates that grooming and hygiene (ADL) must comply by the residents, however in some cases and situations, some residents were having difficulty in following house rules to their diagnosis, behavior practice of refusing. If there's an instance where residents refused to perform grooming, hygiene or shower, staff explained the risk and importance to them. Interviewed staff stated that they shower residents that require assistance per their schedule and/or if they had an accident, they would give residents an extra shower to make sure they are clean and there is no bad smell coming from them. They stated staff try their best to encourage residents to shower based on their shower schedule. Most residents are responsible when it comes to showers, but there is 1-2 residents who have trouble with showering. Interviewed S1 and S2 stated that they try up to 3 times once they refuse the third time, they cannot force them. Administrator and staff stated there is a residents daily shower log and residents laundry schedule (copies were provided to LPA). Staff regularly washed residents clothes, linens, bath towels etc. Also facility provide incontinent supplies such as diapers, briefs / pull ups, wipes. LPA conducted a facility tour and observed the residents to be clean (including their clothing) and did not observe residents to be malodorous. Resident interviews revealed that staff maintaining their hygiene needs. Interviewed residents indicated they do not have any concerns regarding this matter. Based on interviews conducted and observation there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Exit interview conducted with Administrator and the copy of this report was provided.