Complaint·January 28, 2026

According to staff the pest control company performs monthly pest control service visits to prevent and keep the facility pest free. Staff are performing their housekeeping and janitorial duties daily to ensure the facility is kept clean and pest free. Staff stated housekeeping in all rooms is done daily. Records review observed pest control company services are performed monthly for pest control spraying and prevention. Pest control technician stated they have not observed cockroaches within the interior and exterior of the facility. Administrator Ordonez explained that the facility has a service agreement with a pest control company for monthly treatment. In addition, Administrator Ordonez may call pest control as per need basis. Administrator Ordonez stated that on each monthly visit, Administrator Ordonez provides various rooms to be fumigated. The service agreement includes service control for roaches. Six out of seven residents interviewed could not corroborate this allegation. Five of seven residents interviewed stated they have not observed cockroaches in the facility. Four of seven resident stated they have seen the pest control company performing pest control services on a monthly basis. Visual observations by LPA Vaid were made in seven residents’ rooms: around and under the beds and in the bathrooms-under the sink and shower areas, dining areas- water fountains and the microwave areas. LPA Vaid did not observe any cockroaches in the above-mentioned areas. Based on interviews, observations and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted and copy of this report was given to Administrator Dana Ordonez.