complaint·February 5, 2026

Regarding allegation “ Staff do not allow resident to go outside of facility .” It was reported that R1 asked to go outside the last few days and staff did not allow R1 to go outside. The investigation revealed 3 out of 3 staff deny the allegation. S3 stated R1 was asked by staff to wait, as staff had been assisting other residents, before S3 walked outside with R1. S1 and S2 stated they will walk outside with R1 a couple of times a day. Interviews with residents revealed 2 out of 3 residents interviewed stated staff do not deny residents requests to go outside, staff are great and staff are helpful. Residents are not denied stepping outside if they want. R1 stated S1 did not let R1 go outside but could not confirm when nor number of times R1 was not allowed outside by S1. Based on interviews, record review and observations, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated . An exit interview was conducted, and a copy of this report was provided.