complaint·January 6, 2026

The investigation revealed the following: Allegation - Facility staff handled resident in an aggressive manner, resulting in bruises. It is alleged that two staff were aggressive with Resident #1 (R1) while trying to get the resident out of bed and after informing staff that R1 did not want to shower. Per the administrator, on 10/29/25, she was made aware of the bruises on R1. The police came out the following day and spoke to residents and staff. The case was closed as there was no evidence of abuse or staff handling resident roughly. Staff interviewed stated that they have observed bruises on R1 when resident moved in September 2025. LPA obtained copies of the body check forms which indicated the areas where redness/bruises were found. Per staff, there are normally two caregivers assisting R1 during showers. Staff have not observed any caregivers handling the residents roughly. Staff stated that R1 gets up on own and could have hit the arm on surrounding objects which caused the bruising. Staff also stated that they receive training on how to properly lift/assist the residents to prevent bruising. LPA interviewed a total of eight (8) residents. R1 stated that caregivers have been rough with the resident, but could not provide staff names or specific details. The other seven (7) residents have not observed any staff being aggressive with residents. The residents, who need assistance with dressing and/or showering, stated the staff handle them carefully and have not caused any bruises. Based on the information gathered, there is insufficient evidence to prove that the bruises were caused by staff being aggressive with the resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with the administrator. A copy of this report, along with the appeal rights, was provided.