complaint·January 12, 2026

According to staff, Resident has been given the admissions agreement three (3) times, Resident has refused to sign the new admissions agreement three times, Resident has refused to accept the new rental invoice dated 12/01/2025 and 01/01/2026 citing third party payment responsibility of the Residents' rental payment. The facility has reached out to Residents' retirement management company and requested payment of December 2025 and January 2026 rents, payment for December 2025 and January 2026 rents have not been received. Six of seven residents interviewed could not corroborate this allegation. Residents interviewed stated they are not being evicted and the residents are abiding by the house rules and paying month to month rent timely. One of seven Residents' stated facility management is attempting to unlawfully force Resident to sign new admissions agreement and collect unpaid rents. Based on interviews and record reviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Regarding the allegation: Staff threatened residents in retaliation for filing complaint. It is alleged that staff are retaliating against residents for filing complaints against the facility staff. Five of five staff interviewed deny this allegation. Staff stated they do not know the identity of residents making complaints to licensing and therefore do not retaliate against an unknown resident. Staff further stated they respect the residents and their right to file complaints against the staff for wrongdoings. Six of seven residents interviewed could not corroborate this allegation. One of seven resident interviewed stated they are being retaliated by staff for filing complaints and threatened for filing complaints. Six of seven residents interviewed stated they are not threatened by staff for making complaints. Three of seven residents stated they have made complaints to licensing without retaliation. Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted and copy of this report was presented to Lisa Pham, Regional Director of Operations.